Online Survey

About You... First Name: Email:
Purpose of Visit... Which of the following best describes the purpose of our visit: Sales/Installation Sevice/Repair

Your Experience... 1 being the worst and 10 being the best
1.Promptness of personnel	1 2 3 4 5 6 7 8 9 10
2.Professional appearance (personnel, vehicles, etc.)	1 2 3 4 5 6 7 8 9 10
3.Courtesy and friendliness	1 2 3 4 5 6 7 8 9 10
4.Took time to understand my needs	1 2 3 4 5 6 7 8 9 10
5.Knowledgeable	1 2 3 4 5 6 7 8 9 10
6.Kept my home neat and clean	1 2 3 4 5 6 7 8 9 10
7.Explained the operation and maintenance of my system	1 2 3 4 5 6 7 8 9 10
8.Explained equipment and labor warranties	1 2 3 4 5 6 7 8 9 10
9.Completed the work in a timely manner	1 2 3 4 5 6 7 8 9 10
10.Resolved any issues to my satisfaction	1 2 3 4 5 6 7 8 9 10
11.Overall Satisfaction	1 2 3 4 5 6 7 8 9 10
12.Which of the following did we discuss or provide? (check all that apply) Indoor Air Quality products (air cleaners, humidifiers, etc...) Inconsistent temperature/comfort levels in different areas of your home The benefits of a matched heating and air conditioning system A range of options to solve your comfort problems Optional extended warranties Financing Plans you have for future remodeling
13. Are you interested in a service and/or a maintenance agreement? Yes No Already Have
14.How likely would you be to refer us to your friends or family?
1 2 3 4 5 6 7 8 9 10 Referral Program Installation: Receive $25 for a referral after quote is complete Receive an additional $50 if referral purchases a furnace Receive an additional $50 if referral purchases an air conditioner Receive up to $125 per referral Service: Receive $25 for referring someone for a service call or tune-up. Please fill out the information below.
Your Name: Referral's Name: Phone: Referral'sPhone: Email:
Please share any additional comments or suggestions and describe in your own words your overall experience.

Online Survey

Your Experience...